This route pages an on-call engineer directly, day or night.
Use this if
Your customers are seeing errors or an outage
Data is being lost, duplicated or corrupted
You suspect a security incident or exposed credential
Anything else — including things that are annoying but not urgent — belongs in normal support, which is faster than you would expect.
+31 10 421 8899Quote this reference
ws_studioform · plan_scale
Europe · Rotterdam
On call right now
4 minutes
Average pickup, last 90 days
If it turns out not to be an incident, that is genuinely fine. We would rather be woken for a false alarm than read about a real one in the morning.