Every address below reaches a person on that team, not a shared queue with a ticket robot.
| Department | Route | Response | Hours |
|---|---|---|---|
Support Anything not working as documented |
support@northwind.dev | 41 minutes median | 07:00–20:00 UTC |
Sales Pricing, contracts and procurement |
sales@northwind.dev | 1 business day | Weekdays |
Billing Invoices, VAT and payment methods |
finance@northwind.dev | 1 business day | Weekdays |
Security Vulnerability reports and disclosures |
security@northwind.dev | Within 24h | Always monitored |
Legal DPAs, notices and subpoenas |
legal@northwind.dev | 3 business days | Weekdays |
Careers Applications and speculative notes |
jobs@northwind.dev | 5 business days | Weekdays |
Press Interviews, quotes and assets |
press@northwind.dev | 2 business days | Weekdays |
Partnerships Integrations and resellers |
partners@northwind.dev | 3 business days | Weekdays |
Production down
+31 10 421 8899, 24/7, for Scale and Enterprise customers.
Legal notices
Havenstraat 12, 3024 CE Rotterdam, The Netherlands.
Encrypted reports
4F21 C94A 77B3 410D BE62 A015 CC4F 9D02
Response times stretch around public holidays in the Netherlands and Portugal. Security and production-down routes are unaffected.